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Policies for Cherokee Mountain Cabins

Please, review our policies prior to making a reservation with us. If you have any questions about our policies at Cherokee Mountain Cabins, contact us. We'll be glad to help.

Cherokee Mountain Cabins is an exclusive property where every reservation is important to us. A detailed explanation of our terms and conditions will be sent to you along with your booking confirmation. Please verify that your reservation is correct, and you understand and agree to all policies. All reservations are assumed to be correct, and you will be deemed to have accepted our terms and conditions unless we are notified, in writing, within 24 hours of booking. If your travel plans change and you must cancel your reservation, please notify us in writing at least thirty (30) days prior to your arrival date. We recommend that you email us at info@cherokeemountaincabins.com.


Cherokee Mountain Cabins Terms & Conditions


RESERVATION AGREEMENT/POLICIES:


The balance of your reservation must be paid thirty (30) days prior to your arrival date. If you would like to use a different credit card for the balance, please call the office.

Any reservations not paid in full by thirty (30) days of your arrival date will be cancelled and all monies received and/or owed will be forfeited.

Please verify that your reservation is correct and you understand and agree to all policies. All reservations are assumed to be correct unless we are notified, in writing, within 24 hours of booking, after that you will be responsible for the complete reservation as confirmed.


Information regarding the individual cabins is believed to be accurate. While we have made every effort to ensure that all the information on Cherokee Mountain Cabins website is current, the possibility of errors and omissions does exist. We are happy to answer any questions or confirm any information before you confirm your reservation.

All discounts will be verified for eligibility. Only one discount can be applied per reservation.


Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are not transferable, non-refundable, and may not be redeemed for cash. Any remaining balance on gift certificates may be used for gift shop purchases or towards another reservation with an arrival prior to the expiration date.


CANCELLATION AND REFUND POLICY:


All cancellation requests must be made in writing. We recommend that you email us at info@cherokeemountaincabins.com. Please include your reservation number and the last four digits of credit card used to make reservation.


Refunds for Cancellations Without Trip Protection Plan (TPP) are based on the following:


Within (24) Hours After Booking:  FULL refund of monies paid, no penalties or fees.

Up to (30) Days Prior to Arrival Date: Refund MINUS $50 Cancellation Fee & 10% of Reservation Total

After (30) Days Prior to Arrival Date: NO Refund, Entire Reservation forfeit.


TRIP PROTECTION PLAN (TPP) POLICY:


Trip Protection allows guest to cancel their reservation for any reason for a full reservation refund as follows: (The cost varies per reservation, it will be 10% of the total reservation at time of booking)

Within (24) Hours After Booking:  FULL Refund of monies paid, no penalties or fees (Including TPP cost)

Up to (7) Days Prior to Arrival: FULL Reservation Refund, no penalties or fees. (Minus TPP cost)

After (7) Days Prior to Arrival:  NO Refund, Entire Reservation forfeit.


Refunds will be issued to the card used for the original purchase.

In the event, a check must be issued, please allow 7 to 10 business days for processing.


TRIP PROTECTION PLAN (TPP) POLICY: (continued)


Trip Protection Plan (TPP) is a purchased protection plan and cannot be reimbursed if not used.

If a guest chooses NOT to have the Trip Protection Plan (TPP) on their reservation, the guest is responsible for removing this add-on at the time of booking. No refunds will be given for failure to remove it prior to booking reservations. Once the guest has elected to remove the TPP add-on, it cannot be added back later.


Changes to Reservations:


If you (1) arrive late, (2) shorten your stay, or (3) check out early, you are responsible for the cost of the entire reservation and any unpaid balance will be collected upon notice of cancellation.


All ancillary services (Professional Chef or Massage Therapist), once confirmed, are non-refundable fees that cannot be refunded after thirty (30) days prior to your arrival date.

Rate adjustments are not provided for inconveniences due to construction, road repairs, early departures, delayed arrivals or reducing the number of nights reserved. No refunds or reschedules are permitted due to inclement weather. Cherokee Mountain Cabins reserves the right to move a Guest to a cabin of equal or greater value if a Guest’s selected cabin should become unavailable due to unforeseen circumstances.


PROPERTY RULES:

Guests may be assessed a $125.00 cleaning fee for any cabin left in excessive disarray.


You, the Guest, agree that the premises shall be occupied by no more than the number of people paid for and stated herein and not to exceed fire ratings. Occupancy is limited to registered guests only. Absolutely no overnight guests are allowed. Occupancy by more than the stated number of guests will result in termination of the rental and forfeiture of all rental fees and deposits. Please notify the office at least 24 hours prior to arrival if your guest count changes.


Smoking

All of the cabins at Cherokee Mountain Cabins are non-smoking. The entirety of each cabin is a designated non-smoking/non- vaping. Smoking is permitted on the outside deck area(s). Smoking inside the cabins will result in immediate termination of your rental and forfeiture of all rental fees and deposits. In addition, a $250 cleaning fee will charged to your credit card.


Pets

PETS ARE PERMITTED IN SPECIFICALLY DESIGNATED CABINS ONLY. In the event you are in a pet free cabin, please call for help in making arrangements to board your pet. Any unauthorized pets found on the property during your stay will incur a $250 cleaning fee and result in immediate termination of cabin rental.


Hot Tubs

Hot Tubs are to be used at Guests’ own risk. Please refer to the safety instructions located at each cabin posted near the hot tubs. Use of soaps, bath oils, bubble baths and other products are forbidden, as these products cause damage to the filters and may cause the pump to malfunction. A service fee will be assessed if any additives are found be used during a Guest’s stay.


Off Road Vehicles/Firearms Prohibited

Firearms of any kind, bows, or crossbows are not to be brought inside the cabin or used on the premises. This will result in immediate termination of the rental and forfeiture of all rental fees and deposits. Off Road vehicles, including ATV's and dirt bikes, are not permitted on property.


DISCLAIMERS:

You, the Guest, acknowledge and understand that each and every guest or guardian is solely responsible for any accident or injury to said person while on the property, and neither the property owner nor Cherokee Mountain Cabins accepts any legal or financial responsibility. Guests and guardians assume all risk of injury or other loss resulting from any recreational activity. You, the Guest, hereby agree to indemnify and hold Cherokee Mountain Cabins and/or the property owner harmless from any and all claims, including those of third parties, arising out of or in any way a result of the use of the premises or items therein.


You acknowledge and understand that you are financially responsible for any and all property damage that may occur during the stated rental period which can reasonably be attributed to your negligence or abuse.


You, the Guest, acknowledge and understand that each guest or guardian is solely responsible for any loss by any person while on the property, including loss of money, jewelry or any other personal item. Should a lost item be found by housekeeping, it can be returned to guest with a minimum service charge of $25.00.


Cherokee Mountain Cabins is not responsible for the failings of any other vendor or provider due to said vendor or provider's error or service interruption (e.g. electricity, water, gas, telephone, and internet). Cherokee Mountain Cabins cannot guarantee against mechanical failure of heating/air-conditioning, hot tubs, televisions and components, satellite receivers, or other any appliances. Guests should promptly report any equipment failure.

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